"I changed my number." A message from someone claiming to be a relative with a new phone number who urgently needs money. Call the person on the number you already know.
Romance scams. Someone you met online, but never in person, asks for money for travel, medical bills or emergencies.
Lottery and prize scams. You are told you have won money but must pay a fee first.
Job and investment scams. Someone offers work or guaranteed returns but needs money from you, or asks you to receive and forward money for them.
Impersonation. Someone claims to be from Speedy, a bank, the IRS, immigration authorities or the police and demands payment.
2. What Speedy will never do
ask for your one-time code, PIN or password;
ask you to move money to "keep it safe";
message you from a personal phone number; or
ask you to pay a fee to receive a refund.
3. How we protect you
We check every recipient's details and screen transfers for fraud before money moves.
Before some transfers we ask a quick question about whether someone contacted you to ask for money. Please answer honestly; it helps us protect you.
You can check a suspicious message by pasting it to our assistant.
You can cancel within 30 minutes of paying if the money hasn't been picked up or deposited.
4. If you think you've been scammed
Contact us immediately on support phone or in the app under Help › Report fraud. If it is within 30 minutes and the money hasn't been collected, we can cancel it.
Stop all contact with the scammer and don't send more money.
Report it to the Federal Trade Commission at reportfraud.ftc.gov and, for internet fraud, to the FBI at ic3.gov.
