1. How to complain
- In the app: Help › Make a complaint
- Email: complaints@speedymoneytransfer.com
- Phone: support phone (hours)
- WhatsApp: message Speedy and say you want to make a complaint. It goes to a person, not the AI.
- Mail: Speedy Money Transfer, Attn: Complaints, 255 Davis Street, Miramar Beach, FL 32459
Tell us your name, how to reach you, what happened, the transfer reference if there is one, and what you would like us to do.
2. What happens next
| Step | When |
|---|---|
| We acknowledge your complaint and give you a reference | Within 1 business day |
| A person reviews it, and may ask you for more information | Within 5 business days |
| We give you our answer and explain our reasons | Within 15 business days, or we tell you why we need longer and when to expect an answer |
If your complaint is about an error with a transfer, we also follow the stricter rules and timelines on the Your Transfer Rights page. If it is about a transfer you didn't make, we act on it immediately.
3. How we handle complaints
- A person handles every complaint. AI is never used to decide a complaint.
- You can complain in English, Spanish, French or Haitian Creole.
- We never close your account or treat you differently because you complained.
- We record every complaint, look for patterns, and fix their causes. Senior management reviews complaint trends every month, and we share complaint information with our Partner as our agreement and its regulators require.
4. If you're not satisfied
You can contact your state regulator or the Consumer Financial Protection Bureau at any time. Contact details are on our Licenses page. You may also have the right to resolve the dispute under Section 22 of the User Agreement.